Fast banking. On-demand healthcare. Instant insurance quotes…
Modern business operates at lightning speed — and your customers expect every touchpoint to keep pace.
Yet one critical area consistently falls behind: Print and mail communications.
At IMS, we see the struggle often: Essential customer documents — statements, policies, notices, bills — trapped in bottlenecks, prone to errors, or impossible to track effectively.
Print mail is not obsolete; it’s far from it.
It’s that the systems, workflows, and handoffs producing your print mail are stuck in the past.
The Uncomfortable Truth
Print mail is easy. The way you’re forced to do it is unnecessarily complicated.
Your organization didn’t create this problem. Your team didn’t build these disconnected systems. But now you’re tasked with making them work in a digital-first world where customer expectations have fundamentally changed.
You’re Not Alone
Across industries — insurance, financial services, healthcare, government — we see the same patterns:
-Insurance carriers manually processing policy notices, constantly at risk of missing SLA deadlines
-Banks and credit unions offering sophisticated digital platforms while their document delivery feels stuck in the 1990s
-Healthcare providers revolutionizing patient care but frustrating those same patients with confusing, delayed billing communications
-Government agencies launching sleek citizen portals while critical notices crawl through paper-intensive processes that haven’t changed in decades
The consequences extend beyond mere inefficiency:
- Compliance vulnerabilities that expose you to regulatory scrutiny
- Eroded customer trust when communications arrive late, incorrect, or inconsistently branded
- Budget drain from maintaining legacy systems — with hidden costs in labor, materials, missed SLAs, and rework
- Competitive disadvantage as more agile players streamline their customer experience
And when manual processes multiply, so do the costs. What looks like a few extra steps can quietly siphon hundreds of hours and thousands of dollars from your bottom line each quarter.
The Root of the Problem
When we partner with organizations struggling with print and mail, we typically uncover:
- Siloed departments creating document workflows that don’t connect
- Process band-aids — manual workarounds that have become permanent fixtures
- Technology debt — systems that can’t easily integrate with modern platforms
- Visibility gaps — no clear tracking from document creation to delivery
- Competing priorities — pressure to digitize without a strategy for physical communications that remain essential
These challenges aren’t a reflection on your team’s capabilities.
They’re the natural result of trying to make yesterday’s infrastructure meet today’s expectations.
A Better Way Forward
At IMS, we don’t believe in ripping out systems that still serve core functions. We don’t push one-size-fits-all solutions that ignore your unique needs.
Instead, we help organizations create strategic, targeted improvements to their print and mail operations that deliver immediate value while building toward a more connected future.
Our approach focuses on:
-Seamless integration with your existing systems — from core banking platforms to insurance administration systems to healthcare billing
-Process optimization that eliminates unnecessary manual touchpoints and unlocks measurable cost reductions across labor, postage, and materials
-Communication consistency across all channels — digital and physical
-Strategic guidance on evolving your document strategy at a pace that makes sense for your organization
The Result: Print and Mail That Just Works
When print and mail becomes streamlined, organizations experience tangible benefits:
- Faster time-to-delivery for critical communications
- Reduced internal frustration and resource drain
- Enhanced customer satisfaction and trust
- Stronger compliance positioning
- Hard-dollar cost savings — from postage optimization to labor efficiency — that directly improve your bottom line
Your Next Step
Print and mail remains vital to customer experience, compliance requirements, and operational efficiency. It shouldn’t be the weak link in your communication chain.
At IMS, we make the complex simple. We bring order to chaos. We transform print and mail from a constant headache into a strategic asset that supports your broader business goals.
If your organization is wrestling with print and mail challenges that seem stubbornly resistant to improvement, let’s discuss what’s possible.
No grandiose promises. No one-size-fits-all solutions. Just practical expertise from a partner who understands where print communications have been and where they need to go.
