Communication Solutions for the Healthcare Industry

IMS offers tailored communication solutions specifically designed to meet the intricate needs of the healthcare industry, ensuring that every interaction is clear, compliant, and conducive to enhanced care delivery.

In the ever-evolving landscape of healthcare, effective communication stands as a crucial element for payers, providers, and healthcare software entities.

The healthcare sector demands a nuanced approach to communication, with an emphasis on accuracy, privacy, and patient engagement. IMS rises to this challenge by offering customized solutions that cater to the diverse communication needs of healthcare payers, providers, and software platforms. Our goal is to streamline information flow, making it easier for healthcare entities to focus on what matters most—patient care.

Digital & Electronic Solutions

We leverage digital platforms to provide patients with easy access to electronic health records (EHR), lab results, and health plan information, enhancing the patient experience with convenient and accessible healthcare communications.

Print & Mail Solutions

Our print and mail solutions ensure that patients receive important healthcare documents, such as appointment reminders, billing statements, and policy updates, in a timely and secure manner.

Engagement and Outreach Solutions

Our engagement and outreach solutions are designed to keep patients informed and involved in their healthcare journey, from wellness program notifications to personalized health tips and reminders.

Tailored Healthcare Solutions for Providers

IMS offers a suite of tailored communication solutions for healthcare providers, focusing on enhancing patient engagement and operational efficiency.
  • Print & Mail Solutions
  • Digital & Electronic Solutions
  • Engagement and Outreach Solutions

Serving the Healthcare Ecosystem

IMS caters to a diverse range of healthcare practices, ensuring tailored communication strategies for each:

For Payers

IMS provides insurance payers with communication solutions that are both transparent and compliant, crucial for maintaining trust and clarity with members. Our services ensure that members are consistently updated with the latest policy information, coverage changes, and health plan updates. By leveraging both digital and print mediums, we make certain that critical information reaches members in their preferred format, keeping them well-informed and engaged with their health insurance plans
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For Providers

Healthcare providers operate in a fast-paced environment where effective patient communication is key to delivering quality care. IMS supports providers with a range of communication tools designed to streamline interactions from the initial appointment scheduling to the delivery of post-care instructions. Our solutions facilitate timely reminders, educational materials about health services, and follow-up care information, enhancing the patient experience and ensuring continuity of care.
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For Software Platforms

In today's digital age, healthcare software platforms are integral to the management of patient data and the delivery of care. IMS collaborates with software providers to integrate advanced communication functionalities into their platforms, improving the overall user experience for both providers and patients. This integration enables seamless access to health records, appointment scheduling, and patient-provider messaging, enriching patient care with efficient and effective communication capabilities.
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Upholding Security and Compliance in Healthcare Communications

In the healthcare industry, where the stakes for privacy and security are incredibly high, IMS stands as a trusted partner, dedicated to delivering communication solutions that meet the stringent requirements of security and compliance. Our healthcare clients can rely on us to manage their communications with the utmost care, ensuring that patient information is always protected, and regulatory standards are consistently met.

HIPAA Compliance

Our solutions are meticulously designed to comply with HIPAA regulations, which govern the use and disclosure of Protected Health Information (PHI). By implementing robust security measures, including encryption, secure data transmission, and access controls, we ensure that all patient data remains confidential and is only accessed by authorized personnel. This compliance not only protects patients' privacy but also shields healthcare providers from potential data breaches and legal implications.

In addition to HIPAA compliance, IMS also aligns with HiTrust standards, a comprehensive security framework that provides an added layer of protection for sensitive healthcare information. HiTrust certification signifies our commitment to meeting the highest security benchmarks, offering healthcare clients the assurance that their communications are managed by a partner who prioritizes data protection and risk management.

HiTrust Certification

We are proud to be HIPAA, FISMA, NIST, GDPR, and PCI DSS Level 1 compliant.
Additionally, our SOC 1 Type II, SOC 2 Type II, HITrust, ISO 27001, and FSC certifications underscore our dedication to security excellence.

Connect with IMS for Your Healthcare Communication Solutions

Partner with IMS to elevate your healthcare communications. Our comprehensive services, from print to digital, are designed to meet the healthcare industry's unique needs, ensuring patient engagement and regulatory compliance.

Let's Connect!

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