Built for the regulated sectors where documents carry risk.

Health Systems, Payers & RCM

The HIPAA Security Rule NPRM and the 2025 price-transparency executive order are moving every payer, provider, and RCM outsourcer toward HITRUST-attested communication operators. IMS already is one.

We operate under a signed BAA, a HITRUST attestation, and a HIPAA-aligned control set across every workflow. Intake, composition, print, portal, archive, disposal. Physical safeguards, role-based access, encryption, and audit logging are part of every cycle.

EOBs, patient statements, ANOCs, open enrollment kits, price-transparency notices, and member communications. Composed for health systems, payers, and RCM outsourcers across the country.

• HIPAA + HITRUST-attested operations with signed BAA, PHI protected at every layer
• EOBs, patient billing, ANOCs, and price-transparency notices at production scale
• ePresentment, secure digital delivery with PHI access controls and audit trails
• Built for the RCM outsourcer that needs one operator across multiple health-system clients

Banks, Credit Unions, Wealth & Mortgage

Statements, tax packages, regulatory notices, and member digital delivery. Operated under SOC 1/2 Type II, PCI DSS Level 1, ISO 27001, and GLBA-aligned controls. Every cycle. Every audit window.

While others have cycled through PE-driven layoffs and rebrands, IMS has shipped through every regulatory wave: GLBA, Reg E, Reg Z, CECL, and each state privacy expansion. Stability here is a compliance posture.

We integrate natively with Fiserv, FIS, Symitar, Corelation, Q2, Alkami, Lumin, Constellation, Synergent, CU Answers, Share One, and Sharetec. The core and digital banking systems your team already runs.

• SOC 1/2 Type II + PCI DSS Level 1 + ISO 27001. The FI compliance trifecta, in one operator
• ePresentment, branded portal with SSO into your digital banking
• Data-driven statements with personalization, cross-sell zones, and on-page service messaging
• Pre-built integrations to every major FI core, digital banking, and credit union platform

Carriers, TPAs & Administrators

Policy packages, ANOCs, claims correspondence, and policyholder digital delivery. Composed by one operator that already handles state-by-state mandate variation, NAIC privacy expectations, and the long-tail compliance overhead carriers absorb when communications are split across vendors.

Carriers running P&C, Life, Health, and Specialty lines: one HITRUST-attested operator covers the entire policyholder portfolio. Same compliance posture for every state, every product, every cycle.

TPAs and administrators: scale the communications without scaling the audit overhead. One operator, one BAA, one SOC report, across every plan sponsor on your book.

• HIPAA + HITRUST + SOC 1/2. Covers Health, Life, P&C, and Specialty under one posture
• Policy documents, ANOCs, claims correspondence, and renewal kits in one orchestrated stream
• State-mandate library kept current. Disclosure language updates handled at the platform layer
• Disaster Recovery backing the catastrophe communication flows you cannot afford to miss

Federal, State & Municipal Agencies

FISMA-aligned controls, NIST 800-53 mapping, and MARS-E adherence for Medicaid and exchange communications. Under one operator and one continuous audit posture. IT-ISAC membership included; threat intelligence beyond the checklist.

Tax notices, benefit determinations, Medicaid notices, exchange enrollment, public-program enrollment, and the high-volume seasonal cycles agencies can't afford to mishandle. ADA-compliant formats and multi-language production are standard, not extras.

• FISMA + NIST 800-53 + MARS-E aligned. Built for federal and state procurement standards
• IT-ISAC member. Federal-grade threat intelligence, not just compliance paperwork
• ADA-compliant production: large print, Braille-ready formatting, accessible PDF
• Seasonal surge capacity for tax notices, benefit renewals, and Medicaid redetermination cycles