Robotic Process Automation
Slide 2

Patient Engagement Solutions

Healthcare CFOs are under constant pressure to improve financial performance within the ever-changing industry. A partnership with IMS, Inc. will encourage faster collection of patient-owed amounts, improve corporate cash flow and reduce billing costs. At IMS, Inc. our data-driven communication workflows promote payment options. You control the design and delivery of statements, notices, invoices and more utilizing targeted promotions and one-to-one messaging. Take advantage of our leading-edge technology at every touch point to substantially increase payments, control costs, and improve the patient experience.


Reach patients across multiple channels with one connection.

Delivery messaging across a range of channels, including print, email, SMS, and gain immediate access to new patient data


Connect with patients with personalized, conversational experiences.

Use marketing and personalization tools to enhance patient communications. Make it easy for patients to take action, such as confirm appointments and pay bills.


Take your messaging to another level.

With IMS’s full-service, patient engagement experience we are transforming individual touch-points into interactive and enhance patient experiences.


Safeguard your data

Granular tracking and accurate, real-time measurement of all patient communications. Let IMS help improve transparency and efficiency while meeting compliance and security requirements, including Health Insurance Portability and Accountability Act (HIPAA) and PCI.

Health Systems

Healthcare companies are struggling to enhance the patient experience while reducing operational costs, meeting regulatory demands and increasing collections. 

Practice Management Solutions

A powerful way to make practice management easier and more effective is to use our omnichannel communication platform. 


As a result of the Affordable Healthcare Act, the healthcare industry now has to worry about complicated rules along with new and changing coding standards.

IMS, Inc. now offers the power of Artificial Intelligence communications through machine-based learning and deployment.

The power of AI can be incorporated into every patient touchpoint from appointment reminders and billing notifications to call centers and web-based chat. Significantly increase patient engagement while reducing call center volume and cost.

Appointment Reminders

  • Inbound/outbound IVR
  • Emails and SMS
  • Customized messaging based on schedule types, provider codes, and appointment reason codes.

Call Center Engagement

  • Reduce call center labor
  • Shorten call times
  • Increase patient engagement and experience
  • Reduce call center costs

Web-Based Chat

  • Reduce agent engagement
  • Reduce cost
  • Increase customer engagement and experience