Reach citizens across multiple channels with one connection
Delivery messaging across a range of channels, including print, email, SMS, IVR, and gain immediate access to new client data.
Connect with citizens utilizing personalized, conversational experiences
Use marketing and personalization tools to enhance citizen communications. Make it easy for citizens to take action, such as online payments and notices.
Take your messaging to another level
With IMS’s full-service omnichannel solutions, citizen engagements are transforming individual touch-points into interactive and enhanced citizen experiences.
Safeguard your data
Granular tracking and accurate, real-time measurement of all customers communications. Let IMS, Inc. Inc. help improve transparency and efficiency while meeting compliance and security requirements, including
State & Federal Agencies
Water & Sewer Authorities
Bridge, Tunnel, & Turnpike Authorities
IMS, Inc. now leverages the power of Artificial Intelligence and machine-based learning.
The power of AI can be incorporated into every citizen touchpoint from payment reminders and billing notifications to call centers and web-based chat. Significantly improve citizen engagement while reducing call center volume and cost.
- Inbound/outbound IVR
- Email and SMS
- Customized messaging based on schedule types, message codes, and payment reason codes.
Call Center Engagement
- Reduce call center labor
- Shorten call times
- Increase citizen engagement and experience
- Reduce call center costs
- Reduce agent engagement
- Reduce cost
- Increase customer engagement and experience