Banks

Increase Customer Engagement and Share of Wallet

Banks and financial institutions can no longer depend on lifelong loyalty from their customers. The days of customers choosing a bank because their family has been an established relationship with that institution does not guarantee future loyalty. Technology savvy Fintech and digital start-ups have disrupted the market and recent trends indicate that customers are more likely to do business with an organization that provides a personalized, simple experience.

Statements & Notices

e-Presentment

Bills/Invoices

l

Check & Remittance Production

Charge Notifications

Fraud Notifications

Credit & Collection Notices

Loan Payment Notice

Tax Documents

Electronic Payments

Email Marketing

Onserts & Inserts

Banks phone image - Banks

The rise of conversational AI in financial services

A rise in the adoption of AI-based conversational interfaces is ongoing in the banking industry as companies increasingly look to drive digital engagement as a main their growth strategies. Conversational AI implementations, such as chatbots, and virtual assistants have grown significantly since 2016, driven by improved AI and natural language processing capabilities and the ever-growing reserves of customer data. The market for Conversational AI technologies was estimated to be USD 7 billion in 2017 and is expected to reach USD 74 billion by 2023.

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