The documents that cannot miss, handled by one accountable team.
The credentials regulated buyers actually review.
Every regulated communication stream. Statements, notices, EOBs, tax forms, policy packages, correspondence. Composed and delivered by one accountable team under one credentialed operation.
Transactional print for statements, notices, EOBs, tax forms, and policy packages. Run inside a HITRUST-attested, SOC-audited operation built for regulated workloads. Black-and-white or color, simplex or duplex, intelligent mail barcoding standard.
See the workflow
Acquisition, lifecycle, and member-marketing direct mail run inside the same audited operation as your transactional cycle. Postal economics, NCOA, and tracking apply equally to both, so brand and compliance posture stay consistent.
Plan a campaign
Branded ePresentment for financial members and healthcare patients. Secure document delivery, SSO, and notification logic held to the same compliance standard as the paper.
Explore digital delivery
Print, portal, email, SMS, and app-push, orchestrated as one. Preference-aware, template-governed, consistent across every channel the recipient actually uses.
Plan cross-channel delivery
Address hygiene, NCOA, commingling, Full-Service Mailer, and USPS promotional discount capture. The data and postal layer that turns rising postage into measurable annual savings.
Find postal savings
Daily shadow-production disaster recovery, not a tabletop exercise. A 4-hour RTO with documented annual testing that holds up in examiner, auditor, and board review.
Review continuity coverageHealthcare, Financial Services, Insurance, and Government. The whole regulated-communications workload under one compliance posture and one accountable team.
HIPAA + HITRUST-attested patient communications, EOBs, billing, and price-transparency notices. Handled at the standard patient mail deserves.
Statements, tax packages, regulatory notices, and member digital delivery. Operated under SOC 1/2 Type II, PCI DSS Level 1, and GLBA-aligned controls.
Policy packages, ANOCs, claims correspondence, and policyholder digital delivery. Consistent across state mandates, without swapping vendors by line of business.
FISMA, NIST 800-53, and MARS-E-aligned constituent communications. From Medicaid notices to tax correspondence, with the documentation trail agencies are required to keep.
Platform Integrations
.webp)
Compliance breadth, operating stability, and multi-vertical reach. Held together by one family-owned operator, forty years in.
HIPAA, HITRUST, SOC 1 & 2 Type II, ISO 27001, PCI DSS Level 1, FISMA, NIST, MARS-E, GDPR, FSC. Healthcare, financial, insurance, and government workloads handled under one audit posture.
No breaches. No rebrands. No private-equity layoff cycles. While the category has moved through malware events, Chapter 11 filings, and ownership churn, IMS has shipped the cycle. Every cycle. Since 1986.
A health system, a regional bank, a P&C carrier, and a municipal agency can all work with IMS under the same compliance posture. Useful when the multi-vendor sprawl compliance teams inherited by accident needs to end.
Our Disaster Recovery service runs as a daily shadow-production model. Not a tabletop. Annual DR testing with the audit artifacts your risk and examiner conversations actually require.
The infrastructure regulated buyers actually evaluate: layered security, governed workflows, traceable delivery, and clean integration into the systems your team already runs.
Encryption at rest and in transit, least-privilege access, full audit trails, IT-ISAC threat intelligence. The controls HITRUST attestation actually requires you to run.
Composition, QA, insert logic, and postal handoff move through documented pipelines. Repeatable accuracy at the volumes regulated work demands.
Job-level status, mailpiece tracking, and reporting your compliance, risk, and customer-care teams can pull for themselves. No ticket required.
SSO, APIs, and pre-built integrations for Fiserv, FIS, Symitar, Corelation, Q2, Alkami, Medent, and the rest of the regulated-vertical stack your team already runs.
Strategic Partners
No missed cycles. Postal continuity maintained. Written into the contract.
IMS was founded in Liverpool, NY in 1986 by people who, at the start, picked up and sorted the mail by hand. Those values still run the company. Industrialized now, but not diluted. A second generation is actively in the business, and ownership continuity is a real commitment rather than a talking point.
Four facilities, three hundred people, Syracuse-headquartered. No breaches, no rebrands, no ownership churn. A HITRUST attestation and a ten-framework compliance posture compounded slowly, under one roof, over four decades.
Today, IMS composes transactional communications for health systems, banks and credit unions, insurance carriers, and government agencies. Under one operator and one accountable team.
If your compliance posture, postage line, or continuity evidence is being held together by three vendors and a spreadsheet, we'd like to hear about it. Plainspoken, on a working call, no deck required.
Select a time that works for you
