Member & Patient Statements
High-volume billing and statement composition with explanation logic, payment-routing options, and secure delivery. Composed for payers, health systems, and RCM outsourcers running multi-client books.
PHI-bearing documents, handled under one audited workflow.
The HIPAA Security Rule NPRM and the 2025 price-transparency executive order are moving every payer, provider, and RCM outsourcer toward HITRUST-attested communication operators. The fragmented vendor stack of the last decade, one for paper, one for portal, one for archive, one for disposal, doesn't survive the next audit cycle.
We operate under a signed BAA, a HITRUST CSF r2 attestation, and a HIPAA-aligned control set across every workflow. Intake, composition, print, portal, archive, and disposal. Physical safeguards, role-based access, encryption at rest and in transit, and audit logging are part of every cycle. Not a separate program.
EOBs, patient statements, ANOCs, open-enrollment kits, price-transparency notices, and member correspondence. Composed for health systems, payers, and RCM outsourcers across the country, with our ePresentment portal carrying the digital channel under the same compliance posture.
Each workload runs inside the same HITRUST-attested operation. Same compliance posture for paper, portal, and archive. No scope splits, no second-vendor handoffs.
High-volume billing and statement composition with explanation logic, payment-routing options, and secure delivery. Composed for payers, health systems, and RCM outsourcers running multi-client books.
Benefit explanations, plan-change notices, and open-enrollment packages produced under HITRUST controls, with state-mandate language libraries kept current at the platform layer.
The 2025 executive order and CMS rule mean every payer is publishing more disclosures. We handle the production volume, the state variations, and the deliverability evidence audit-ready.
HIPAA, HITRUST, and CMS oversight do not allow for grey areas in the communications layer. Every control mapped, every artifact retained, every disposal logged.
Inheritable controls reduce your own attestation burden. We deliver evidence packets, control-mapping documents, and attestation letters on request, ready for your auditor.
Physical, technical, and administrative safeguards across intake, composition, print, portal, archive, and disposal. Encryption at rest and in transit. Role-based access. Per-recipient audit logging.
Signed BAA before any PHI moves. Per-recipient access logs, retention schedules, and disposal records ready for examiner review on day one.
Shaped for environments where parallel-run discipline, BAA scope, and audit evidence aren't optional.
We inventory document versions, BAA scope, current vendor footprint, and recent audit findings. Before any composition work begins.
Replicate exactly where regulatory continuity demands. Modernize where readability or on-page disclosure language is leaving exposure on the table.
Evidence packet at go-live: control mappings, data flow diagrams, BAA, attestation letters, and disposal records ready for your next examiner walkthrough.
Patient communication programs improve faster when paper, portal, data, and continuity are operated together under one BAA.
HITRUST-attested transactional production for statements, EOBs, ANOCs, and OE kits.
Explore Transactional Print & Mail
Branded ePresentment for patients and members. Same compliance posture as the paper, in pixels.
Explore ePresentment
Daily shadow-production at a separated site for the cycles that have to ship, every cycle.
Explore Disaster RecoveryThirty minutes with the operator that has held PHI workloads under HITRUST for major payers, health systems, and RCM outsourcers. We'll bring the BAA template if you bring the requirements.
Book a Healthcare BriefingSelect a time that works for you