Careers

Build a career inside the operation that doesn’t miss.

IMS has run regulated transactional communications since 1986. Family-owned, four facilities, three hundred people, forty years without a breach, a rebrand, or an ownership change. The kind of place where careers compound, not turn over.

Forty Years
Family-owned, no PE-driven layoff cycles, no rebrands
Four Facilities
Syracuse, Rochester, Buffalo, and Virginia operations
Regulated Work
HITRUST, SOC, ISO, PCI, HIPAA, FISMA. Credentialed end to end.
Why IMS

Stability that compounds. Work that matters.

Statements, EOBs, tax forms, policy packages, voter notices, member correspondence. The documents that have to be right, on time, every cycle. We hire people who care that the work shows up.

Forty years, one operator

Family-owned since 1986. No PE-driven layoff cycles. No rebrands. The same operating discipline, year after year.

Multi-site footprint

Four facilities across Upstate New York and Virginia. Production, operations, IT, customer experience, and corporate roles, on-site and hybrid where the role permits.

Regulated, credentialed work

HITRUST, SOC 1 & 2 Type II, ISO 27001, PCI DSS Level 1, HIPAA, FISMA, NIST, MARS-E. The kind of operating environment careers grow inside of.

Where We Work

Four production sites. One team.

Roles are based at one of our four operating locations. The careers portal lists current openings and the assigned location for each.

Syracuse, NY Rochester, NY Buffalo, NY Virginia

See what’s open.

Open roles, descriptions, and apply links are managed through our ADP recruitment portal. New positions are posted as they open.

Browse Open Positions

Opens our ADP careers portal in a new tab.