Statement & Document Solutions
Robotic Process Automation
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Our Statements Get Results

Is your document strategy being left out of the digital transformation plan? With IMS, Inc.’s Enhanced Document Solution, we have built the next generation of print and electronic communications. From easy to read statements, to interactive bills and notices, we are delivering transactional documents to your customers, when and where they need them most.

Your Customers Will Notice The Difference

Dynamic Presentation

Promote corporate marketing efforts and campaigns that encourage customers’ response and increase brand loyalty.
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Customer Friendly Templates

Easy-to-read designs for understanding your transactional documents with the goal of engaging your customers.
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Targeted messaging

By utilizing data, IMS can embed one-to-one messaging to build positive brand interactions and making gains in overall satisfaction.

Service Offerings

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Document Composition

From Data Review to Final Product.

Our team will engage and work with you from the beginning through completion of your project. We arrange for the delivery and analysis of your data with the goal of delivering a best practice for insuring process efficiency and reliability. We leverage our advanced composition tools and expertise to gain efficiencies and potential cost-reducing measures. Once completed, we provide a full data run proof for evaluation through our Client Communication portal where changes and notifications can be managed in a secure environment with a complete audit trail and version archive.

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Document Design

Enhance the look and feel of your communications.

Once the data work is complete, our graphics team will work to enhance the look and feel of your document by selecting fonts and placements in order to match the project objectives. We work with you to maximize the ROI of your target marketing graphics, personalized messaging, and special announcements.

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Digital Delivery

In addition to traditional print and mail, IMS, Inc. offers a full array of digital and omnichannel delivery solutions. Whether needing to host and archive documents or deliver on-demand custom notifications, the IMS solution delivers wherever and whenever you desire, and according to your customers preferred method.

eStatements

Make a Statement With Your eStatements

As more and more customers opt-out of printed statements, electronic communication has become increasingly important to the success of your business. Easily accessible documents enhance the customer experience, drive engagement, and build customer loyalty. With real-time customer access and single sign-on, customer interaction will be greatly improved. What is your strategy to accommodate the electronic delivery of communications? At IMS, your eStatements mirror your printed statements. Maintaining brand continuity across different communication channels will alleviate customer inquiries and reduce call center interactions.

See The Difference

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Reduce Costs

Electronic delivery can provide a potential savings of 40-50 cents per customer per month.

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Reduce Carbon Footprint

As your customers become more environmentally conscience, electronic delivery provides an eco-friendly alternative.

Granular tracking and accurate, real-time measurement of all customer communications.

Let IMS help improve transparency and efficiency while meeting compliance and security requirements, including SOCII Type II, PCI DSS Level I, and FISMA/NIST standards.

  • 24/7 Customer access to documents
  • Reduce call center volumes
  • Increase online and mobile payments
  • Single Sign On (SSO) available
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