Conversational AI

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Bots, Bots, and More Bots

The paradigm of customer communications is shifting and IMS, Inc. has developed solutions to help your organization advance. Through the use of our Conversational AI platform, we are building the next generation of seamless, synchronous communications – utilizing the latest in Natural Language Understanding and Processing (NLU and NLP).

Alerts & Notifications

Use smart chatbots to automate inbound and outbound messaging through any channel with customers or employees.

Call Center Automation

Deploy intelligent voice assistants using AI to manage up to 85% of recurrent tasks. They are human-like, language and industry-specific and they learn fast.

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Rich Web Chat

Integrate your bot with a web chat to offer support from a live agent on your website to stay at the forefront of solving your business issues with AI.

How We Can Help

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MANAGE COMPLICATIONS AND UNCERTAINTY

AI initiatives often remain siloed with the overabundance of data and tasks that surround them. To avoid complications, an innovative strategy is essential to any AI implementation. DirectLink™ enables organizations to deploy AI solutions confidently with actionable contexts and insights together producing efficient outcomes.

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DESIGN THE CORRECT PRODUCT QUICKER

As AI distinguishes high-growth companies from low-growth companies, agility will become instrumental . Our ability to execute at speed enables our clients to make better product decisions faster. Mitigate risks by testing and iterating quickly until the product fits the real needs and ensures an AI solution that people can trust.

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IMPLEMENT A RESPONSIBLE AI SOLUTION

Most C-Suite business leaders are concerned with the potential for bias and lack of transparency when it comes to AI adoption. Since humans are training the AI, the algorithms may highlight human bias. Thoughtful parameters should be applied, creating strong restrictions and protocols prior to development. These safeguards should prevent the machine from learning negative human behavior.

Additional Tools

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Speech Recognition

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Text to Speech

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Serverless

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Full Encryption

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Custom Reporting

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Image Recognition

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Redundancy

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Machine Learning

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Data Cube Analysis

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Big Data Pipeline

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High Performance Caching

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File Storage

Gain a competitive advantage with Conversational AI!

Stay at the forefront of the market solving your business issues with AI assistants and chatbots. Industry-specific and NLU-powered, they communicate in your language and maintain exceptional customer experience.