Email, Voice, Text, and Mobile App Notifications
DirectLink™, by IMS, Inc. is a scalable communications solution, built for your organization. From email to voice, texting to webchat, we deliver alerts directly to your customer, exactly how they want it. With preference management capability and machine learning, we convey the right message, at the right time, and on the right device. Leverage our omnichannel platform to accelerate profitability and offer excellent customer service.
Utilize AI driven bots to automate reminders, announcements, and conversational interfaces enhancing customer interactions.
Rich Web Chat
Create conversational experiences inside of popular social media apps using AI driven bots.
Create AI powered experiences and Amazon Alexa and Echo using NLU and intent recognition inside of DirectLink™.
Bring Your Own
The DirectLink™ Preference Center allows users to manage consent — including email and additional communication channels. Your customers receive a clear and concise visual of their personal preferences and enjoy the flexibility to make adjustments on demand as needed.