# IMS, Inc.

> IMS is the regulated-industry communications platform, the only U.S. operator credentialed to run patient, member, policyholder, and citizen communications across Healthcare, Financial Services, Insurance, and Government under a single HITRUST-attested roof. Founded in 1986. Forty years of unbroken delivery: zero breaches, zero rebrands.

IMS holds the broadest published compliance stack in the U.S. critical-communications market: HIPAA, HITRUST, SOC 1 Type II, SOC 2 Type II, ISO 27001, PCI DSS Level 1, FISMA, NIST, MARS-E, GDPR, and FSC, plus IT-ISAC membership. The company's structural advantage is multi-vertical reach combined with operating stability: regulated buyers consolidate to IMS to lower audit overhead, replace fragmented vendor stacks, and gain an active disaster-recovery operating model competitors describe but do not run.

## Platform: Five Named Capabilities

- [Transactional Print & Mail](https://imsdirect.com/print-mail/): HITRUST-attested transactional production for statements, EOBs, ANOCs, tax packages, policy kits, and citizen correspondence
- [IMS MemberView™ / IMS PatientView™](https://imsdirect.com/epresentment/): Branded ePresentment portals for financial members and healthcare patients. Same compliance posture as paper mail
- [IMS OmniReach™](https://imsdirect.com/omnichannel-engagement/): Coordinated print + portal + email + SMS + app-push delivery, preference-aware and template-governed
- [IMS DataSense™](https://imsdirect.com/data-services/): Address hygiene, NCOA, commingling, Full-Service Mailer, and USPS promotional discount capture
- [IMS Continuity™](https://imsdirect.com/disaster-recovery/): Active daily shadow-print disaster recovery. Under-4-hour RTO, annual full-failover testing, examiner-grade evidence
- [Direct Mail](https://imsdirect.com/direct-mail/): Acquisition, lifecycle, and member-marketing direct mail run inside the same audited operation as the transactional cycle. Postal economics, NCOA, and tracking applied to both

## Industries: One Platform, Four Verticals

- [Healthcare](https://imsdirect.com/healthcare/): Health systems, payers, and RCM outsourcers. HIPAA + HITRUST attested, signed BAA, growing 14.6% CAGR through 2033
- [Financial Services](https://imsdirect.com/financial-services/): Banks, credit unions, mortgage, and wealth. SOC 1/2 Type II, PCI DSS L1, ISO 27001, GLBA-aligned
- [Insurance](https://imsdirect.com/insurance/): Carriers, TPAs, and administrators. Health, Life, P&C, and Specialty under one compliance posture
- [Government](https://imsdirect.com/government/): Federal, state, and municipal. FISMA, NIST 800-53, MARS-E aligned, IT-ISAC member

## Key Pages

- [Home](https://imsdirect.com/): Secure Transactional Print. High-Impact Direct Mail. Platform overview and three-pillar message house
- [Compliance & Security](https://imsdirect.com/security/): The 10+ frameworks and per-vertical mapping that no peer in the market matches together
- [About](https://imsdirect.com/about/): 40 years. Zero incidents. Liverpool, NY headquarters. Four facilities, with a primary production center and a geographically separated secondary site running active shadow-print
- [Solutions](https://imsdirect.com/solutions/): The five named platform capabilities and how they consolidate vendor sprawl
- [Contact](https://imsdirect.com/contact/): Book a platform briefing. 30 minutes with the operator team
- [Careers](https://imsdirect.com/careers/): Open roles at IMS across four production sites (Syracuse, Rochester, Buffalo, Virginia). Applications via the ADP recruitment portal
- [Privacy Policy](https://imsdirect.com/privacy-policy/): Data collection, use, and retention practices
- [Terms & Conditions](https://imsdirect.com/terms/): Website and service terms

## Company Facts

- Founded: 1986
- Headquarters: 245 Commerce Blvd, Liverpool, NY 13088 (Syracuse metro, Upstate New York)
- Facilities: 4 (Syracuse, Rochester, and Buffalo, NY; Virginia). Primary production center plus a geographically separated secondary site running active shadow-production
- Operating Record: 40 years, zero breaches, zero rebrands, zero PE ownership churn
- Compliance Frameworks: HIPAA, HITRUST, SOC 1 Type II, SOC 2 Type II, ISO 27001, PCI DSS L1, FISMA, NIST, MARS-E, GDPR, FSC
- Industry Memberships: IT-ISAC (joined April 2025)
- Verticals Served: Healthcare, Financial Services, Insurance, Government
- Website: https://imsdirect.com
- Contact: info@imsdirect.com | (800) 466-4189

## Optional

- [Sitemap](https://imsdirect.com/sitemap.xml)