Health Insurance

Health Plan Providers and Customer Communications

Health plan providers must find innovative ways to engage customers, enhance their experiences, and improve net promoter scores. Enrollment communications, claims communications, and provider payments are a top concern for plan providers. As the demographic and technology change, plan providers must deliver their messaging across multiple channels. When insurance companies face aggressive competition from traditional and non-traditional providers, delivering consistent targeted communications, while reducing costs, is of the greatest importance.

Solutions Offered:

Inbound/Outbound IVR

Billing & Payment Notifications

Web-Based Chat

Online & Mobile Payments

Statements & Notices

e-Presentment

Insurance Bill & Statement Mailing

Insurance Policy Cancellation Notices

Renewal Declarations

Notices of Reinstatement w/Proof of Mailing (POM)

Explanation of Benefits (EOB)

Lender-Placed Insurance Letters

Notices of Collateral Protection Insurance

Daily Notices

Credit & Collection Notices

Tax Documents

Email Marketing

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Onserts & Inserts

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Your partnership with IMS will set you apart from the competition.

We work with our clients to create and deliver cost-effective statements, notices, and policies that are 100% accurate and customer friendly. Let IMS transform your data into enhanced communications designed for plan providers all in a secure environment.

Our data-driven communications provide one-to-one messaging, promoting brand awareness. You control the design and delivery and more utilizing targeted messaging. Take advantage of every touch point to substantially increase payments, control costs, and improve the customer experience.

Increasing policyholder engagement with the power of Artificial Intelligence (AI) and machine-based learning is highly valuable. IMS can help you leverage the power of AI in every touchpoint from payment reminders and billing notifications to implementing bots inside of call centers through IVR and web-based chat. Merge technology and human interaction to reduce call center volume and labor costs.

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