Healthcare Systems

PATIENT ENGAGEMENT SOLUTIONS FOR HEALTH SYSTEMS

Secure, on time, error free and cost effective

When a patient has a financial obligation resulting from the stakes are high. Healthcare Systems can no longer utilize standard billing and payment practices. Today the patient population is diverse and providers must take a multi-faceted approach to get the best results and maintain profitability.

Solutions Offered:

Print and E-Statements

IMS can deliver patient friendly statements via print or electronic format with industry leading technology in our secure environment.

Two-Way Messaging

Create alerts and notifications for patients and staff when there are delays, closures, and inclement weather.

Secure Web Chat

IMS provides a HIPAA-compliant solution for sharing PHI from within DirectLink™ Messenger.

Patient Surveys

Sent out post visit care quality and provider surveys to monitor practice performance. Taking a proactive approach can improve the practices’ online reputation.

Payment Reminders

Send reminder notifications for patients when balances are due via IVR, SMS, or email and incorporate URL links to collect payments.

Mobile and Online Payments

Provide patients with the convenience to pay by phone, text, or online to get paid faster.

Solutions Offered:

healthcare system image - Healthcare Systems

1

Patient Communications – print and digital

2

eStatements

3

Online Payment Portal (with ANSI 835 Reporting)

4

Reporting and analytics

Bridged the Gap Between Providers and Patients

Our innovative approach personalizes every touch point, ensuring every communication is clear and relevant, improving financial performance.

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