State & Federal Agencies

Public Sector Communication Solutions

IMS provides secure omni-channel billing and payment solutions that enable State & Federal Agencies the ability to engage customers through the channel of their preference and process payments seamlessly. Providing a personalized customer experience has become the focal point of service organizations which is why we have developed a solution that allows customers the ability to opt in for digital communications on demand, building your brand and reducing your costs! In addition to our digital solutions, we are experts in delivering print communications. Let us enhance your documents through the deployment of color statement and notices, all in a secure environment. Provide one-to-one messaging and promote customer awareness and control the design and delivery utilizing targeted promotions. Take advantage of our technology in every touch point to substantially improve the level of engagement you have with your customers’ experience.

1

Reach patients across multiple channels with one connection.

Delivery messaging across a range of channels, including print, email, SMS, IVR and gain immediate access to new client data.

2

Connect with customers utilizing personalized, conversational experiences

Use marketing and personalization tools to enhance customer communications. Make it easy for citizens to take action, such as online payments and notices.

3

Take your messaging to another level.

With IMS’s full-service omni channel solutions, customer engagements are transforming individual touch-points into interactive and enhanced customer experiences.

4

Safeguard your data

Granular tracking and accurate, real-time measurement of all customers communications. Let IMS help improve transparency and efficiency while meeting compliance and security requirements, including

imsdirect logo triangles - State & Federal Agencies (cloned page)

IMS, Inc. now leverages the power of Artificial Intelligence and machine-based learning.

The power of AI can be incorporated into every customer touchpoint from payment reminders and billing notifications to call centers and web-based chat. Significantly improve customer engagement while reducing call center volume and cost.

Payment Reminders

  • Inbound/outbound IVR
  • Email and SMS
  • Customized messaging based on schedule types, message codes, and payment reason codes.

Call Center Engagement

  • Reduce call center labor
  • Shorten call times
  • Increase patient engagement and experience
  • Reduce call center costs

Web-Based Chat

  • Reduce agent engagement
  • Reduce cost
  • Increase customer engagement and experience
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