Bridge, Tunnel, & Turnpike Authorities
Public Sector Communication Solutions
IMS provides secure omni-channel billing and payment solutions that enable State & Federal Agencies the ability to engage customers through the channel of their preference and process payments seamlessly. Providing a personalized customer experience has become the focal point of service organizations which is why we have developed a solution that allows customers the ability to opt in for digital communications on demand, building your brand and reducing your costs! In addition to our digital solutions, we are experts in delivering print communications. Let us enhance your documents through the deployment of color statement and notices, all in a secure environment. Provide one-to-one messaging and promote customer awareness and control the design and delivery utilizing targeted promotions. Take advantage of our technology in every touch point to substantially improve the level of engagement you have with your customers’ experience.
Solutions Offered:
Statements & Notices
e-Presentment
Insurance Bill & Statement Mailing
Insurance Policy Cancellation Notices
Renewal Declarations
Notices of Reinstatement w/Proof of Mailing (POM)
Explanation of Benefits (EOB)
Lender-Placed Insurance Letters
Notices of Collateral Protection Insurance
Check Printing & Mailing
Daily Notices
Credit & Collection Notices
Tax Documents
Electronic Payments
Email Marketing
Onserts & Inserts
Payment Reminders
- Inbound/outbound IVR
- Email and SMS
- Customized messaging based on schedule types, message codes, and payment reason codes.
Web-Based Chat
- Reduce agent engagement
- Reduce cost
- Increase customer engagement and experience
1
Reach patients across multiple channels with one connection.
Delivery messaging across a range of channels, including print, email, SMS, IVR and gain immediate access to new client data.
2
Connect with customers utilizing personalized, conversational experiences
Use marketing and personalization tools to enhance customer communications. Make it easy for citizens to take action, such as online payments and notices.
3
Take your messaging to another level.
With IMS’s full-service omni channel solutions, customer engagements are transforming individual touch-points into interactive and enhanced customer experiences.
4
Safeguard your data
Granular tracking and accurate, real-time measurement of all customers communications. Let IMS help improve transparency and efficiency while meeting compliance and security requirements, including
