See what the #1
Conversational AI Platform
has to offer your
organization.
Harness the Power of a Digital Workforce.
Your Next Hire Should Be a Bot.
Start Your Digital
Transformation Now
Channel Integrations
Business is powered by your ability to engage in meaningful conversations with your customers. The challenge is that you’re expected to exist wherever your customers are, and with constantly changing preferences and options, your “channel” strategy becomes siloed and disconnected.
The IMS, Inc. solution allows you to create truly unique experiences that can easily pivot and facilitate cross-channel conversations with seamless precision.
Reporting & Analytics
AI, combined with machine learning, will help you to identify the best course of action and automate your business processes. Our bots assist, augment, and amplify your work. When done right, new insights can empower everyone in your organization.
Human-In-The-Loop
Creating a tremendous conversational experience isn’t easy. Most are less than impressive. Avoid lackluster results by considering an approach that incorporates your team — human-in-the-loop. Your organization can apply human-in-the-loop to nearly all business processes. Your subject matter experts can now use their knowledge to perform a task and train your AI model. It can range from customer service (reviewed reply automation) to healthcare (disease management), government (traffic violations), and financial services (fraud detection). The system can also be used to educate junior-level employees — pointing out deficiencies that may be missed without prior experience.
Human-in-the-loop not only automates the process of accessing your SMEs in real-time, but it also captures essential information, learns from the feedback it captures, and begins to serve human experts through increased quality and faster speed of executing operations. It fits nearly all human-centric processes within an organization and is ideally a natural, subtle part of your everyday workflow.
Future Proof Your Business
build your ai powered solution today.
“What should we expect by using
Conversational AI?”
Improve Customer Service
Reduce Internal Costs
Reduce Call Times
With bots handling customer inquiries, call times will be reduced through automated self-service pathways
Increase Profitability
Reallocate Time
Optimize Data Collection
Scalability
Employee Satisfaction
Customer Feedback
Chatbots can request customer feedback during conversations, which can be analyzed to improve your services
Industry Implementation
Healthcare
- Health Systems
- Practice Management EMR
- Dental Management EDR
- Revenue Cycle Management
Financial
- Credit Unions
- Banks
- Wealth Management
- Core Processors
- Online Banking
- Loan Origination
Government
- City
- State
- Federal
- GSA
- Authorities
Don’t Get Left Behind
Send us a message
